Customer Success Manager (B2B)

TripleTen

Customer Success Manager (B2B)

Description

TripleTen is a leading digital education platform dedicated to helping companies close skills gaps through tailored, expert-led online training. We offer programs in Data Science, AI, Python Development, and Management, all designed to drive tangible results for our corporate partners.

Our mission is to empower organizations with the tools and talent they need to succeed in today’s competitive landscape. Working with us means being part of a dynamic, diverse, and innovative team that is transforming the way businesses develop and nurture talent.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

What you will do

• Enhance Client Satisfaction: ensure high client satisfaction by implementing effective communication strategies and proactively managing client needs to meet their expectations.
• Deliver Exceptional Learning Experiences: work to deliver seamless learning experiences that consistently meet or exceed client expectations, ensuring a high-quality experience for all clients.
• Foster Collaborative Success: foster strong collaboration with internal teams to resolve issues promptly and ensure a smooth customer journey, leading to increased client satisfaction and loyalty.
• Drive Data-Driven Improvements: analyze client engagement data to identify trends and implement targeted improvements that enhance the customer experience and drive business results.
• Optimize Performance Metrics: closely monitor key performance metrics to optimize client engagement, retention, and overall satisfaction, ensuring continuous improvement in our customer success strategies.

Requirements

• Proven Experience: At least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
• Operational Skills: Strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
• Communication Skills: Excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
• Organizational Skills: Highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.

Nice To Have

• Process Building: Experience in process building and continuous improvement initiatives within a customer success framework.
• Project Management: Background in project management or team leadership, with the potential to grow into higher leadership roles as our customer success framework expands.

What we can offer you

• Full-time and remote position.
• Competitive compensation range $1,500 - $2,000 pending experience and skills.
• Level of freedom to determine the vision of projects and resources to achieve it. We don't believe in micromanaging.
• Get hands-on experience in an ed-tech environment (learning tools and the ins and outs of online education for adults).
• Digital office. To keep our teamwork smooth, we use modern digital tools like Miro, Notion, Slack, etc.
• Join our diverse and close-knit team. We're spread out across the US, Europe, and more!

Note: Applicants are required to complete a questionnaire as the first step of the application process.