Retail Operations Manager

Your role is to oversee the company’s day-to-day operations in a designated area or region.

The daily responsibilities of these professionals include overseeing budgeting, quality, P&L statements, hiring, and training.

They also perform duties that include setting financial goals, establishing sales targets, working with upper management, and using various business principles to accomplish tasks.

Travel between several stores around the country is required, and you will be a direct report to the store managers.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Maximise second-hand profit centre.
• Ensure effective implementation of merchandising standards.
• Ensure effective implementation of marketing initiatives.
• Monitor returns and discounts given.
• Pro-actively coordinate availability of stock for stores.
• Monitor and control stock age.
• Monitor and control discontinued stock in business.
• Organise and participate in monthly stocktakes and results.
• Monitor and control damage and repair stock for the business.
• Monitor and control company assets (building, fixtures and fittings, petty cash, stock, and vehicles).
• Manage the change of management.
• Monitor and ensure all security standards are adhered to within a store.
• Review stores' performance by analysing stats and reports.
• Partner development and mentoring, formulating appropriate business performance improvement plans to rectify any deviations.
• Review the improvement plan with the partner and adjust when required to ensure achievement of objectives.
• Analyse expenses impacting profitability.
• Analyse financial statements to ensure profitability.
• Reporting.
• Ensure customer expectations are met.
• Review mystery shopper reports.
• Reinforce a culture of service-minded staff to ensure customer satisfaction.
• Ensure social media posts adhere to standards.
• Ensure correct staff complement in business.
• Facilitate the training and development of employees to ensure correct competency.
• Succession planning.
• Ensure consistent, effective performance management.
• Manage and enhance employee relations and satisfaction.
• Manage human resources administration.
• Remuneration and reward.
• Ensure that all stores have implemented and adhere to all relevant company policies, procedures, system requirements, and S.O.P.s.
• Meetings and report back.

REQUIREMENTS

• At least 3 years' experience in a senior management role.
• Innovative and ambitious with a can-do attitude.
• Strong IT skills: PowerPoint, MI, Excel; level-headed and balanced.
• Be well organized.
• Good communication and relationship-building skills.