Customer Service Agents

Job Title: Customer Service Agent

Job Type: Full-time

Location: Bellville, Cape Town

Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.

Responsibilities

1. Respond to customer inquiries, chat in a timely and professional manner
2. Identify and assess customer needs to achieve satisfaction
3. Provide accurate, valid, and complete information to customers
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
5. Keep records of customer interactions, transactions, comments, and complaints
6. Follow communication procedures, guidelines, and policies
7. Assist with product and service inquiries and provide information to customers about product features, prices, and benefits
8. Collaborate with team members to achieve customer satisfaction goals
9. Attend and participate in team meetings and training sessions as required

Requirements

1. High school diploma or equivalent
2. Excellent communication and interpersonal skills
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
4. Strong problem-solving and decision-making skills
5. Ability to work a flexible schedule, including evenings and weekends
6. Experience in customer service or related field is a plus

If you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.