Waiters

• To provide a courteous, professional, efficient, and flexible service at all times.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
• To provide a high standard of quality and efficient/friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest enquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationships.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow-up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag, maintaining a high standard of personal appearance and hygiene, and adhering to the hotel and department appearance standards.
• To provide friendly, courteous, and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations, particularly the policies and procedures relating to Fire, Hygiene, Health, and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications:

Ability to focus attention on guest needs, remaining calm and courteous at all times.
Strong interpersonal and problem-solving abilities.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively and collaboratively as part of a team.