Service Technician

• Perform inspections, maintenance, and repairs on cranes and hoists at varied customer locations as directed.
• Perform a general post-repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
• Document findings and make corrective recommendations to the customer, including a written Safety Notification of any observed or known safety concerns if appropriate. Determine customers' intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.

Consult with the customer regarding all repair and safety-related issues and discuss recommendations that will assist the customer with improving their material handling applications prior to leaving the job site. Determine items requiring quotation.

• Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer's signature and acceptance.
• Generate sales leads during service calls and report to the service office following established guidelines.
• Complete service reports and other required and appropriate documents in a professional, accurate, neat, and legible manner, and submit the same in a timely manner and in accordance with established guidelines.
• Maintain regular communication with the service office and Planner in accordance with established practices.
• Maintain all company-issued equipment, vehicle, and assets in a safe and proper working order. Operate tools, equipment, and vehicles in a safe and responsible manner. Notify the supervisor of any deficiencies for resolution.
• Follow all established safety rules and procedures, including those established by the customer.
• Be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations, and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents, and injuries in accordance with legislation and company reporting procedures.
• Participate in programs and assessments to improve health and safety in the workplace.
• Execute all functions in line with the applicable delegation of authority.
• Perform other duties as assigned.

Qualifications:

Key Job Requirements:

Qualification / Education:

• Grade 12 (NQF level 4)
• Electrical trade where required
• Accreditation as Inspector (LMI) where required

Skills & Knowledge:

• 5 years field service experience
• Working technical knowledge of cranes
• Fully equipped with SHEQ knowledge and understanding of its legislation
• Excellent level of computer literacy on complete Microsoft Office
• Behaves according to the highest ethical standards
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance
• Makes timely, well-informed, effective decisions
• Builds respect and cooperation and manages conflicts constructively
• Strives for continuous learning and self-development

Additional Information:

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer, more productive, and sustainable way. That's why with 16,000 professionals in over 50 countries we are trusted every day to lift, handle, and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work: Employment Type:

Key Skills: Mechanic Experience, Pest Control, Customer Service, Hand Tools, HVAC, Mechanical Knowledge, Automotive Repair, Service Technician Experience, Maintenance, Heavy Lifting, Equipment Repair, Troubleshooting