Portfolio Accounts Lead

takealot.com, a leading South African online retailer, is looking for a highly talented Portfolio Accounts Lead to join our team in Cape Town.

We’re a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great!

The position reports to the Head of Commercial Strategy

Your responsibilities will include:

• Accountable for achieving the Group’s Client Portfolio Target, by:
• Drive performance within a sales team (5-10 people) to deliver against RM sales targets.
• Ensure the Client Service / Sales team follows sales and service processes and that business data is accurate and complete.
• Identify shortfalls in the sales process and help improve efficiency and productivity.
• Track key productivity metrics and manage the team against key outcomes.
• Drive improvements in the quality of data and reporting offered to clients.
• Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers.
• Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers.
• Manage and support a team of Sales Specialists with day-to-day operations.
• Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.
• Work with the Head of Commercial Strategy to set monthly targets for the sales team which is aligned with the business targets.
• Ensure a solid sales pipeline is in place for a rolling 6-month period and that there is a plan for big clients in line with their 12-month budgets.
• Collaborate and facilitate cross-functional team environments between the Sales Specialists, Marketing, Merchant, and Finance teams.
• Build presentations and deliver sales pitches to close new business.
• Recruiting and onboarding of new Sales Specialists (AMs & KAMs).
• Performance Management of Sales Specialists (AMs & KAMs).
• Driving the adoption and usage of Takealot's self-service advertising platform by Retail Suppliers and Advertising agencies.
• Develop promotional material and content (case studies) to encourage the platform's adoption to either manage as a self-service tool or engage with our campaign management service offering to optimize campaigns on behalf of the supplier.
• Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.
• Improve NPS scoring, retention, and account growth metrics.
• Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.

Attributes required:

• Strong presentation skills.
• Strong people management skills.
• Strong negotiating and numerical skills; attention to detail.
• Excellent communication skills, both written and spoken.
• Commercially astute with an inherent understanding of the drivers of business value.
• Relentlessly high standards; never satisfied with the status quo.
• Motivated and driven to succeed with a performance mindset.
• A results-oriented person who thinks big with a lot of energy to excel in a dynamic environment.
• Organized, with the ability to prioritize.
• Solutions-oriented, can-do attitude; self-motivated and entrepreneurial.

Qualifications:

• Relevant tertiary qualification in Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years experience in Client Services, preferably in an Advertising Agency.
• Fluent in English language (both verbal and written).
• Publisher or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/exceeding sales targets.
• Minimum of 2 years managing a Sales Team.
• Experience in establishing sales management processes.
• Experience with CRM tool(s).
• eCommerce experience is preferred but not required.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun, and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; it's all in the execution after all.
• We love what we do and what we are creating.

We seek to employ an Extra Ordinary Mind who:

• is respectful but forthright.
• is an expert at doing, who can not only design but also execute.
• is analytical, able to use data to make decisions.
• is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours).
• is passionate about the potential of e-commerce and delivering a world-class customer experience.
• is entrepreneurial, thrives under change, and accepts it as a constant and always looks for solutions to do something better and faster.
• is business SMART, able to think about problems from a business perspective using technical and product input.
• is curious and challenges the status quo.
• is innovative and enjoys iteration.
• is collaborative.
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY, and is HARD WORKING.

If you meet the above, you are an Extraordinary Mind, so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.