Support Technician

Our client is seeking a skilled Support Technician - 4 Month Contract

Minimum Requirements:

• Experience
  • Minimum 3 years of desktop support experience (Microsoft Windows)
• Technical Skills
  • Proficiency in Edge and Chrome browsers
  • General printer and peripheral skills and knowledge
  • Excellent troubleshooting skills
• Communication Skills
  • Good communicator with stakeholders (onsite store staff, Team Leader, IT vendor, WFS IT team/Project war room)

Tasks

• Technical resources needed for:
  • New printer rollout (Zebra)
  • Originations platform upgrade (browser-based)
  • Implementation of new signature pad process

Travel Requirements

• Vehicle
  • Own, reliable vehicle preferred
  • Ability to use Uber (with reimbursement claim)
• On-Site Presence
  • Must be able to be on-site at one or more stores per day
  • Petrol/Uber reimbursement included in the proposal

Tools Provided

• Equipment
  • WFS will issue a laptop with email and Teams functionality
  • 4G/LTE SIM card provided

Responsibilities:

• Perform asset audit/stock count
• Assist with issues post-new printer installation (our support vendor will perform the actual printer installation)
• Assist the store in switching over to the web-based Fico Origination platform (be the ears and eyes on the ground and provide feedback/escalate to the remote war site room that will run for the duration of the rollout)
• Assist in switching over to the new signature pad process (PDF, local software, drivers) existing Wacom signature pads will not be changed, just the software
• Troubleshoot computer issues related to the printing of store/credit cards
• Troubleshoot issues related to signature pads
• Guidance/instructions will be provided by the WFS IT team; specific knowledge of the card printer, Origination platform, and signature pads is not required