Thompsons For Travel - Intermediate/ Senior Leisure Travel Consultant

Are you an energetic, well-traveled, passionate individual who loves everything about travel? Are you a customer-centric and motivated team player? Is your passion turning holiday dreams into a reality? Are you willing to work flexible hours? We are hiring experienced Travel Advisors for our retail division in Johannesburg.

Our travel advisors provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele in order to achieve personal and company sales targets, in line with the company strategy.

Responsibilities

1. Offer professional travel advice and provide accurate and creative quotations to the customer by discussing their requirements. The goal is to enhance customer satisfaction and acquire an expanding and dedicated clientele.
2. Successfully achieve personal sales targets by actively closing the sale and converting quotations to bookings.
3. Effectively manage booking administration processes including planning and preparation of cost itineraries, making flight, accommodation, and related bookings, actioning amendments and cancellations, and adhering to payment processes.
4. Maintain high levels of quality and productivity by managing workload and meeting deadlines.
5. Ensure processes are followed to reduce errors and losses and take pride in your quality of work.
6. Offer world-class service, develop a culture, strive to exceed expectations, and offer a "wow" service to our customers.

• Travel and Tourism Certificate
• Proficient on a GDS, Amadeus preferred
• Excellent numeracy and literacy skills
• 3-5 years of travel industry experience in a retail or tour operator environment with a proven record of reaching sales targets
• Practical experience with compiling travel packages and creating costings
• Able to work flexible hours (shift work)
• Working knowledge of Microsoft Word, Excel, and Outlook
• Good geographical knowledge
• Thorough working knowledge of the reservations process from input to output
• Experience with reading and interpreting contracts
• Ability to meet targets and attention to detail critical
• Effective communication skills (effective written and verbal communication)

• You will be working within a fast-paced environment with a team of dedicated individuals putting the satisfaction and safety of our customers at the heart of all we do.
• There will be plenty of leads, so no need for cold-calling.
• Unlimited learning and growth potential.
• Basic salary plus lucrative sales commission.
• Travel opportunities upon reaching and exceeding your targets.