Servicing agent - Retention

1. Servicing agent - Retention
Hiring: Service Consultant – Insurance Retentions | Rivonia
We’re an independent insurance brokerage partnered with a leading short-term insurer in South Africa, looking for an experienced Service Consultant with a strong retention background to join our servicing department in Rivonia. If you excel at client engagement, policy retention, and problem-solving, we want to hear from you!

What We Offer:

1. Competitive salary + performance-based incentives
2. A dynamic and supportive team environment
3. The opportunity to work with a well-established brand
4. Career growth opportunities

What We Need:

1. Experience in short-term insurance servicing & retentions
2. Strong client relationship & negotiation skills
3. RE5 certification & FAIS compliance (or working towards it)
4. Ability to handle queries, cancellations & policy amendments
5. Excellent communication & problem-solving skills
6. Proactive, detail-oriented, and results-driven