Services Manager

Lesedi

Centurion

ZAR 300 000 - 400 000

Job description

Job title: Services Manager

Job Location: Gauteng, Centurion
Deadline: April 12, 2025

KEY PERFORMANCE AREAS

Develop and grow Lesedi’s Industrial Service Offering to the market
Manage a team of service technicians and support staff
Create and implement service strategies to enhance client satisfaction and retention
Oversee service delivery, ensuring quality, timeliness, and compliance with standards
Develop and maintain strong relationships with existing clients
Identify opportunities to expand service offerings at current client sites
Collaborate with EPC project teams to ensure smooth transitions from project to service
Analyse service performance data to drive continuous improvement
Manage service contracts, budgets, and resource allocation
Implement and maintain service management systems and procedures

QUALIFICATION

Technical degree or diploma in engineering, business management, or related field preferred
Knowledge of relevant industry standards and compliance

EXPERIENCE

5+ years of experience in service management within industrial, engineering, or technical environments
Proven track record of leading service teams and ensuring client satisfaction
Strong understanding of maintenance operations, supply chain management, and service delivery
Experience with service management systems and KPI tracking
Excellent communication and relationship management skills