New Vehicle Sales Manager required in Lichtenburg.
Manage all aspects of the new vehicle sales department (including commercial and fleet sales) to ensure achievements of customer enthusiasm, owner loyalty and goals related to sales volume and profit.
Responsible for the efficient running of the New Sales department by planning, coordinating and motivating the department to consistently drive its performance and success.
Key Responsibilities:
Marketing Strategies
Develop and implement advertising, promotions, “call to action” campaigns and relationship marketing
Profitability
Contribute to the dealer business plan
Managing effective relationships
Contribute to a cohesive dealership team atmosphere, working toward dealership goals.
Management of Processes & Employees
Prepare for and conduct departmental meetings and convey information
Establish departmental policies in accordance with dealer and GM guidelines and ensure adherence to those policies
Customer enthusiasm and owner loyalty strategies
Operational;
Track, capture and share customer perceptions of dealer performance and satisfaction indicators with personnel
Marketing Strategies
Create and implement marketing strategies to develop parts business 4.4.1 Identify customer needs and required services to promote the sale of parts, labour and services (wholesale and retail)
Perform ongoing market evaluation and adapt operations to ensure market competitiveness
4 Profitability
Manage financial controls and resource allocation (human and capital)
Manage new vehicle inventory
Manage internal control over inventory to prevent theft, vandaism and lot damage
Manage sale of vehicles to fleet/commercial accounts
Managing effective relationships
Manage open and effective communication between all departments in dealership and employees, vendors, manufacturers and suppliers
Maintain a professional working relationship with vendors, manufacturers and suppliers
Customer enthusiasm and owner loyalty strategies
Actively listen to customers, assess needs and take actions necessary to satisfy those needs
Apply knowledge of registration data when managing inventory
Control purchase orders for sales department expenses
Work closely with business manager to complete paperwork prior to delivery and follow up on necessary activities after delivery
Delegation of Authority / Reporting Structure:
The Sales Manager should act immediately in the case of staff not arriving for a shift, acting outside of Codes
All other decision making should be in line with procedure as determined by management and with the necessary sign off’s