Finance Analyst - South Africa (Jack Daniel's)

The client is seeking a skilled and experienced M365 Grace Period Support Specialist to support English-speaking clients. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in Grace period, which includes any of the following: the existing payment method is expired or declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.

Qualifications:

What should you have:

1. Strong command of the English and Spanish language
2. Superior communication skills including active listening
3. General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
4. Experience with Microsoft 365 web applications and feature sets
5. Excellent problem-solving skills
6. Strong interpersonal skills
7. Persuasion skills are a plus
8. A positive attitude and the ability to build relationships with clients
9. Ability to speak a second language may be advantageous

Device Specifications:

A laptop/PC with DUAL boot:

Boot 1: Personal and work partition.

Boot 2: Environment dedicated to the project.

Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).

Memory: Minimum of 16GB RAM

Processor: At least Intel 8th generation (Coffee Lake/Newer) or equivalent in AMD.

Module: Trusted Platform Module (TPM) 2.0 version is required.

Storage: Minimum of 160GB SSD with 64 GB free space for the partition.

Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.

Internet Speed: Minimum of 50 Mbps upload/download speed.

Antivirus: No 3rd party antivirus software installed. Only Microsoft Defender is allowed with the latest update.

Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.

Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.

Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

If you are selected to move forward, you will need to complete the following steps with our onboarding team:

1. Background check and authorization
2. Identity check and location check
3. Live hardware check confirming the technical specifications required for the role

Additional Information:

1. Competitive Pay
2. Remote Work

All your information will be kept confidential according to EEO guidelines.

Remote Work: Employment Type:

Contract

Key Skills:

DHCP, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Troubleshooting, Java, VPN, SharePoint, Hardware, DNS, Technical Support, Software Applications