Software Quality Assurance & Support Team Lead

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda, and Kenya. Unifi delivers personal lending products through online, mobile phone, and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Unifi is recruiting an experienced and dynamic Quality Assurance and Support Team Lead to join the software development team to help build out our world-class software platform. The ideal candidate will be responsible for managing and mentoring our QA testing and support team, driving process improvements, and ensuring the delivery of high-quality software products. The candidate must be conscientious and have a natural curiosity to learn how things work. A healthy spirit of adventure and sense of humor would be helpful.

Responsibilities

• Lead and manage a team of QA analysts (currently 3), providing guidance, mentoring, and support.
• Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
• Collaborate with cross-functional teams, including developers, QA analysts, and product owners, to ensure alignment between QA activities and development efforts.
• Define and implement metrics for measuring, reporting, and improving the efficiency and effectiveness of the QA team and support functions.
• Manage the support function and standby schedule.
• Oversee the support team, ensuring timely and effective resolution of reported issues.
• Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
• Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.

Requirements

• Bachelor's degree or equivalent diploma in a relevant field.
• A minimum of 3 years of practical experience in a software QA environment.
• Excellent interpersonal and communication skills with a demonstrated ability to empathize with end users.
• Strong SQL query skills.
• Previous leadership experience and role would be advantageous.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Meticulous attention to detail, emphasizing order, quality, and accuracy in work.
• Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
• Results-oriented with a strong work ethic and a smart approach to tasks.
• A strong interest in continuous development and upskilling in testing tools and technologies.
• Genuine passion for Africa and a willingness to contribute to projects in a developing world context.