Support Assistant

Job Title: MEA Support Assistant

Department: HSSE

Reporting To: Head of HSSE Department

Location: MEA Witbank Office and MEA Johannesburg Office

PURPOSE OF POSITION

The Cleaner plays a crucial role in creating a safe, clean, and pleasant environment for all employees and visitors. This comprehensive list of responsibilities ensures high standards of cleanliness, safety, and organization throughout the office.

KEY RESPONSIBILITIES

Opening and Closing Procedures:

• Unlock all doors at the start of the day and lock them at the end of business hours to secure the premises
• Verify that all office spaces, meeting rooms, and storage areas are securely locked after cleaning or before leaving for the day

General Office Cleaning and Maintenance:

• Dust and sanitize all work surfaces, including desks, tables, shelves, and cabinets
• Vacuum and clean carpets and rugs to remove dust, dirt, and debris. Conduct deep carpet cleaning as needed
• Wipe down all glass surfaces, including windows, mirrors, and glass doors, to ensure they are spotless and streak-free
• Clean printers, computers, and office equipment to prevent dust buildup and improve longevity
• Sanitize door handles, light switches, and shared office equipment to maintain a hygienic workspace

Kitchen and Appliance Cleaning:

• Clean and disinfect all kitchen surfaces, including countertops, sinks, and backsplashes
• Empty and clean the refrigerator and microwave weekly to prevent odors and food buildup
• Sanitize small appliances (e.g., coffee machine, toaster) after daily use and ensure they are turned off and unplugged if required
• Wash and organize all kitchenware, including plates, utensils, and mugs, daily

Restroom and Sanitation Maintenance:

• Clean and disinfect toilets, sinks, and counters to ensure a hygienic environment
• Refill soap, toilet paper, hand towels, and other necessary supplies as needed to avoid shortages
• Check and clean restroom bins regularly, replacing liners and disposing of trash appropriately
• Conduct regular checks throughout the day to ensure restrooms are tidy, stocked, and safe to use

Plant and Greenery Care:

• Water indoor plants regularly and check soil moisture to maintain plant health
• Remove dead leaves and report any signs of pest infestations or plant health concerns to management

Meeting Room Preparation and Refreshments:

• Set up coffee, tea, water, and snacks for meetings, ensuring refreshments are available and neatly presented
• Check that meeting rooms are clean and organized before and after each use
• Clean whiteboards, replace markers if needed, and ensure all presentation equipment is ready

Inventory Management and Office Supplies:

• Monitor and order office supplies (e.g., stationery, paper towels, toiletries) to prevent shortages
• Organize storage areas to ensure supplies are accessible and accounted for
• Work with office management to keep track of inventory levels and make recommendations for bulk purchases if necessary

Health and Safety Compliance:

• Wear the required Personal Protective Equipment (PPE), including gloves, masks, and any other necessary gear, depending on tasks
• Report any unsafe conditions or acts observed within the office, such as spills, broken equipment, or potential hazards, to management promptly
• Follow proper disposal procedures for hazardous materials (if any) and use safe cleaning products in designated areas only

Storage and Cupboard Maintenance:

• Clean and organize all storage cupboards and cabinets regularly, ensuring all items are neatly arranged and accessible
• Rotate supplies as needed, checking for expiration dates on any items (e.g., cleaning agents) and ensuring expired products are disposed of safely

Waste Management:

• Empty trash bins daily throughout the office, restrooms, kitchen, and common areas
• Separate recyclables from general waste and place them in designated recycling bins
• Ensure all waste is disposed of according to office protocols and local waste disposal regulations

Specialized Cleaning Tasks:

• Deep clean hard floors by mopping, polishing, or buffing as required
• Clean air vents and filters to promote better air quality within the office
• Spot clean carpets, upholstery, and high-traffic areas as needed to maintain a fresh appearance.

DELEGATION OF AUTHORITY

As per Board-approved DOA and as necessary for functions outside the DOA. As delegated by the Head of HSSE Department, when necessary.

POSITIONS RELATIONSHIPS

INTERNAL

• Administrators
• Technicians
• Site Managers
• Area Managers
• Division Managers
• EXCO Members

EXTERNAL

• Service Providers
• Product Providers
• Customers or clients
• Channel Partners
• Contractors

MEASURES OF PERFORMANCE

• HSSE KPIs
• Customers HSSE compliance
• ISO 45001, ISO 14001, and ISO 9001 compliance
• Environmental Sustainability compliance

PERSONAL QUALIFICATIONS AND EXPERIENCE

Education / Achievement

• Grade 12

Experience / Knowledge

• At least 5 years of experience in a corporate cleaning role

Specific Skills

• Health and Safety