It Support Engineer (Tier 1)

About our client :

Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.

What you will be doing :

• Keep an eye on, check out, and help get rid of security threats.
• Take care of service requests and stick to SLA standards.
• Set up, configure, and troubleshoot laptops, desktops, printers, and mobile devices.
• Handle user accounts by creating, changing, and deleting them in all systems.
• Help out IT Admins with escalated calls.
• Provide support for Video Conferencing and biometric access control equipment.
• Handle configuration, administration, and troubleshooting for O365 services, including Exchange, Teams, Sharepoint Online, OneDrive, and InTune.
• Join meetings and keep accurate documentation as needed.

What our client is looking for :

• MCP, A+, N+, or M365 Certified Administrator (or something similar).
• 4 - 6 years of experience in desktop support or a Tier 1 IT Support Engineer role.
• Experience with Microsoft AD and / or Entra ID.
• Ability to install, fix, and troubleshoot desktop operating systems, Office 365 apps, hardware (laptops, desktops, printers, mobile devices), and network issues.
• Ability to install, support, and troubleshoot voice applications.
• Experience with anti-virus and security issues.
• Ability to prioritise and work under pressure.
• You're accurate and can stick to company policy.

Job ID: J106831

For a more comprehensive list of opportunities that we have on offer, do visit our website.