Service Administrator / Technical Scheduler

Our Client is looking for a Service Administrator / Technical Scheduler, located in Sandton.

POSITION INFO :

Key Responsibilities :

Administrative Duties :

• Handle incoming service requests via phone, email, or in-person visits.
• Maintain accurate records of customer inquiries, service requests, and resolutions.
• Coordinate with various departments to ensure timely resolution of customer issues.
• Prepare reports on service activities, including trends, performance metrics, and customer feedback.
• Assist in the development and implementation of administrative procedures to streamline operations.

Technical Scheduling :

• Schedule service appointments for technicians based on customer needs and technician availability.
• Communicate with customers to confirm appointments and provide relevant information about the service process.
• Coordinate with technicians to ensure they have the necessary tools, equipment, and information for each service appointment.
• Monitor the progress of service appointments and address any scheduling conflicts or delays proactively.
• Optimize technician schedules to maximize efficiency and minimize downtime.

Requirements :

• Previous experience in customer service or administrative roles, preferably in a technical or service-oriented environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Proficiency in using computer software and systems for data entry, scheduling, and communication.
• Problem-solving abilities and a proactive attitude towards addressing customer needs.
• Knowledge of Samsung products and technical terminology is a plus.
• Knowledge of Microsoft suite (Excel, Word, Outlook)