Sous Chef

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific, as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position:

To supervise and ensure a smooth food production in the respective area and section assigned and to assist the Executive Sous Chef as well as Executive Chef in creating optimum customer satisfaction by providing the highest standard quality of food production, supervising and coordinating the kitchen service with other departments, solving any problems concerning the kitchen, whilst maintaining all areas of the kitchen to Fairmont standards.

Management Processes

• Ensure the production of excellent food and total quality in conjunction with company trends and standards.
• Supervise, coordinate, and control the daily food production for the entire hotel.
• Ensure proper preparation and implementation of culinary standards in the kitchen area in compliance with hotel’s standards.
• Provide practical assistance in the kitchen.
• Assist the Executive Sous Chef and Executive Chef in creating and implementing kitchen standards for the culinary operation.
• Control relevant food production levels depending on business demand.
• Assist hygiene audit feedback and carry out action items.
• Enforce and comply with the hotel standards of procedures, rules, and regulations.
• Ensure maintenance repairs are met and reported.

Communication and Conduct

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain clear, healthy, and accurate communication with superiors, colleagues, and subordinates always.
• Ensure all relevant information is handed down to the team.
• Assist all chefs when needed and be hands-on.
• Perform other duties as and when required.

Food Quality and Control

• Assist in menu planning as directed.
• Ensure that an accurate and up-to-date recipe bank is maintained.
• Take an active role in all menu changes.
• Consult with other chefs on special menus, presentation, and pricing.
• Ensure all mise en place is made accurately and avoid wastage.
• Ensure that all plates leaving the pass are of the highest standard.

Health and Safety

• Ensure a clean and hygienic kitchen production area.
• Always ensure Health & Safety protocols and Environmental initiatives are followed.
• Enforce hygiene standards throughout the kitchen, inspecting all kitchen areas.
• Ensure employee grooming and manning levels are in order and take appropriate action when necessary.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform while working.
• Assist with Hygiene Audits where necessary.

Stock Management

• Ensure Stock Takes are conducted accurately.
• Load orders on Materials ahead of time to ensure smooth production.
• Plan and control the par stock level in the entire kitchen area.
• Ensure all stock is stored correctly and in line with the Food Safety management system.

Training and Development

• Coach, counsel, discipline, and develop subordinate employees.
• Supervise kitchen colleagues, including training, productivity, maximizing the utilization of human resources, promoting and developing all employees in the department with constant upgrading of skill levels and competencies through training schedules in conjunction with the T&C department.
• Ensure staff are informed of all online training to be completed and ensure due dates are met.
• Train subordinates and always ensure an enjoyable working environment.

Sustainability and Stock

• Ensure correct use of ingredients and avoid wastage at all costs.
• Make use of the Winnow when placed in the kitchen area.
• Use ingredients seasonally.
• Minimize the use of single-use plastics as much as possible in line with the environmental program.

Qualifications

• Fluent in the English language (verbal & written), second language is an asset.
• Matric and registered level 3 Culinary Diploma.
• International experience advantageous.
• Minimum of 4 years progressive management experience in a luxury hotel kitchen or related field.
• Computer literate in Excel, Word, Outlook, Materials, and email.
• Analytical and conceptual thinking ability and implementation skills.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have great leadership and communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipation, prevention, identification, and solutions as necessary.
• Must possess outstanding guest services skills.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.