Operations Coordinator

THE OPPORTUNITY

We have an opportunity for a mid-level Operations Coordinator to join our team. The role aims to drive the success of the Activator and Mystery Shopper programs by boosting store sales, overseeing service quality, and managing travel and meetings for the Operations team. The incumbent must be willing to travel for operational needs and site visits and be able to work in a fast-paced environment with extremely tight deadlines.

RESPONSIBILITIES

Brand Project Management:

• Coordinate theActivator and Mystery Shoppermarketing projects/initiatives along with the marketing department.
• Simplify and maintain Activator and Mystery Shopper procedures;analyse stats for improvements and make recommendations to further improve restaurant sales and service.
• Oversee meal allocations for mystery shoppers, ensuring compliance with established protocols.
• Coordinate store opening marketing activities under the direction ofthe marketing department.
• Ensure that the Activator efforts meet thebusiness growth KPIs.
• Effectively communicate with store management and internal marketing staff regardingupcoming campaigns.
• Mitigate risk to protect the brand.

Stakeholder Management:

• Liaise with external suppliers within brand guidelines, when necessary.
• Manage the Halaal application process for current stores and new country expansions.
• Responsible for all communication channels between Head Office and stores.
• Lead a small team of centralisedoperations administratorsand regionally dispersed brand activators.
• Understand the flow and impact between the operations, marketing, payroll and HR teams and act as the liaison amongst them.
• Coordinate negotiations with service providers to secure favourable terms and maintain strong partnerships.
• Maintain positive and professional relationships.

Meeting and Travel Coordination:

• Manage the calendar for Operations Management, coordinating meetings and appointments effectively.
• Record and distribute meeting minutes, track to-do lists, and follow up on action items to ensure timely execution.
• Provide training and support to the operations team on Monday.com; create Monday.com boards and maintain these boards throughout the year to ensure ongoing project tracking and team collaboration.
• Prepare agendas for the scheduled meetings, take minutes,action andfollow up on the assigned tasks.
• Maintain and manage accommodation and travel logistics for the Operations team.

REQUIREMENTS

• Project administration or project coordination experience.
• Public Relationsor Sales/Marketing qualification is desirable.
• Valid driver's licence.
• QSR or retail branch network experience preferred.
• Desirable systems experience: Monday.com, Sage X3, Google Workspace

• Sales-Driven Mindset: Strong focus on boosting store sales through the identification and implementation of operational improvements.
• Service Quality Oversight: Keen attention to detail in evaluating and enhancing service quality, ensuring standards are met across all stores.
• Travel Coordination: Proficiency in planning and managing travel arrangements for the Operations team, ensuring cost-effectiveness and timeliness.
• Meeting and Event Management: Expertise in organising and managing team meetings, operational reviews, and other key events to drive efficiency and collaboration.
• Adaptability and Resilience: Ability to work under tight deadlines and in a fast-paced environment while maintaining high-quality outcomes.
• Effective Communication: Excellent verbal and written communication skills to interact with diverse stakeholders, including store teams and external partners.
• Problem-Solving and Decision-Making: Capability to quickly address and resolve operational challenges to ensure seamless program execution.
• Willingness to Travel:Flexibility and readiness to travel for site visits and operational needs, ensuring consistent program delivery and support.