Create a healthier, brighter future for pets, pet parents, and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We operate over 1, pet care centers in the U.S., Mexico, and Puerto Rico, including over Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers.
Position Overview: The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Better World." The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.
Position Responsibilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Education and Experience: A high school diploma or its equivalent required; some college level business/management courses preferred. 2 or more years of management experience or the equivalent is required, with 3 or more years preferred. Must be licensed to operate a motor vehicle. Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
Supervisory Responsibility: The Solutions Manager directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists, Grooming Salon Leader, and Dog Trainers. The Solutions Manager will work in close partnership and be responsible for influencing the Vetco and Vet Hospital guest strategies. Attract, hire, and retain top selling focused talent; participate in new partner and leader interviews and selection. This role is expected to provide support during key sales hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of