Customer Support Administrative Assistant

The South African Institute of International Affairs (SAIIA) is an independent, non-governmental, development and foreign policy think tank, focusing on South Africa's and Africa's international relations. Its goal is to contribute to the achievement of a well-governed, peaceful, economically sustainable, and globally engaged Africa. It has been consistently ranked among the top think tanks in Africa.

Company Name : SAIIA

Position : Digital Communications Manager

Location : Johannesburg

Closing Date : / / 2

ROLES AND RESPONSIBILITIES:

1. Manage service providers appointed for specific projects, such as videographers and podcasters, to ensure products are of the highest quality and consistent with SAIIA's brand.
2. Oversee the technical aspects of SAIIA's website and databases so that they are robust and responsive to our needs.
3. Manage the communication department's budget.
4. Manage the reporting for the communications unit, using relevant analytics tools to assess the impact of SAIIA's digital communication and media engagement.
5. Guide the Communications Officer on developing and managing relationships with targeted media outlets (national, regional and global) to amplify coverage and dissemination of SAIIA's work.
6. Contribute to maintaining an active media database with influential contacts relevant to SAIIA.
7. Monitor African and international affairs to proactively identify opportunities to bolster SAIIA's media presence (interviews, podcasts, panels, etc).
8. Be familiar with the African media landscape and multilateral and development spaces to widen SAIIA's engagement opportunities.
9. Represent SAIIA in engagement with the press and related stakeholders at the Institute's events.
10. Plan regular media briefings in collaboration with the research programmes ahead of key policy windows.
11. Support the Events team with all communication aspects related to events, such as e-mail invitations, presentations, and other digital material.
12. Manage SAIIA's key digital communication channels – website, social media and newsletters, ensuring messages reach intended audiences and engagement grows across digital platforms.
13. Support the Head of Communications in implementing the communications strategy for SAIIA, integrating traditional and digital dissemination channels for optimal visibility and impact.
14. Work closely with researchers to design and implement digital media campaigns and strategies that support specific programme outcomes and targets.
15. Develop and maintain a content calendar to ensure a steady stream of messaging that promotes SAIIA's research while also being responsive to current affairs.
16. Write and edit various content such as newsletters, press releases, social media posts, and articles. Create basic infographics and text-based videos that package research findings in engaging ways. (Training will be provided if required).

REQUIREMENTS, EXPERIENCE AND SKILLS:

1. Degree in journalism, communications, or a related discipline.
2. Minimum five to seven years in a communications role; at least two to three years' experience in a management role.
3. Experience working in the non-profit sector and in research communications.
4. Proven success with developing and implementing effective communication strategies that meet programme objectives and support the uptake of evidence-based research in policymaking.
5. A skilled communicator with excellent writing, editing and proofreading skills who can tailor messages for specific audiences.
6. Strong technical skillset: website management through WordPress or other content management systems, Mailchimp newsletter distribution and management, and Google Analytics for performance evaluation.
7. Demonstrated experience with managing social media platforms (Twitter, Facebook, LinkedIn and Instagram).
8. A demonstrated ability to summarise dense/complex content into engaging and easy to understand messages.
9. Strategically minded with the ability to develop communications strategies and plans and see them through.
10. Graphic design and video skills, or experience with platforms like Canva, will be advantageous.
11. Awareness of data protection legislation relating to marketing/communications activities.
12. Current knowledge of African/international relations and the latest trends in the media landscape.
13. Planning, project management and financial management skills.

This critical position requires an organised, innovative, and self-motivated person, who possesses a digital-first skills set along with excellent writing and editing skills.

APPLICATION DETAILS:

Digital Communications Manager Ref: DCM