L2 Network Engineer

An L2 Network Engineer is responsible for providing second-level support for network issues, troubleshooting complex network problems, and maintaining network infrastructure. Here are some key responsibilities and qualifications for this role:

Responsibilities:

• Handle escalated network issues that cannot be resolved by L1 engineers.
• Troubleshoot and resolve complex problems involving LAN, WAN, and WLAN technologies.
• Diagnose issues with routers, switches, firewalls, and other network devices.
• Perform advanced network configurations, including routing and switching protocols.
• Configure and maintain VPNs and load balancers to ensure security and optimal performance.
• Monitor network performance using network management tools to ensure minimal downtime and identify potential issues.
• Conduct regular checks and maintenance of network devices to ensure reliability.
• Lead the investigation and resolution of major network incidents, ensuring proper root cause analysis and corrective actions.
• Document incident reports and maintain accurate records of all network-related incidents and actions taken.
• Optimize network performance by analyzing traffic patterns, bandwidth usage, and device configurations.
• Collaborate with other IT teams, including security, server, and cloud teams, to maintain a cohesive IT infrastructure.
• Work closely with vendors to resolve hardware or software issues and assist with network upgrades and installations.
• Ensure network compliance with security policies, performing regular audits, and updating firewall rules and configurations.
• Provide technical guidance and mentorship to L1 engineers and assist them in solving network-related issues.

Qualifications:

• 8 years in network engineering or administration, with exposure to complex troubleshooting and network management.
• Hands-on experience with routers and switches from vendors such as Cisco, Juniper, and other vendor devices.
• Knowledge of WLAN technologies and wireless network management.
• Familiarity with SD-WAN technologies.

Monitor (uptime, CPU & RAM usage & reporting):

• Cisco switches
• Meraki switches
• Cisco APs
• Meraki APs

Configure, troubleshoot and maintain (ACLs, rules and firmware):

• Cisco switches
• Meraki switches
• Cisco APs
• Meraki APs
• Meraki firewalls
• FortiGate firewalls