Receptionist Hospitality Industry

Who were looking for:

Discover the charm of a picturesque retreat that blends rustic elegance with West Coast hospitality. We are seeking a Receptionist to join our team and play a crucial role in creating a welcoming and seamless experience for our guests from the moment they arrive. If you have a passion for hospitality, exceptional communication skills, and the ability to manage front desk operations efficiently, we want to hear from you!

What you will bring:

• Create a Welcoming Atmosphere: Greet guests warmly upon arrival, ensuring they feel at home in our serene environment.
• Manage Front Desk Operations: Handle guest check-ins and check-outs efficiently while maintaining accurate records and managing reservations.
• Provide Exceptional Customer Service: Address guest inquiries and concerns promptly, ensuring a high standard of service and satisfaction.
• Maintain Professionalism: Uphold the hotels standards by managing all guest interactions with courtesy and professionalism.
• Support Administrative Tasks: Assist with various administrative duties, including handling phone calls, emails, and coordinating with other departments.

Minimum requirements:

• Educational Background: Grade 12 or equivalent; a hospitality diploma or relevant experience is preferred.
• Technical Skills: Working knowledge of Opera or similar property management systems; proficient in Microsoft Office.
• Experience: Previous experience in a luxury hotel or hospitality environment is advantageous.

Skills:

• Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with guests and team members.
• Customer Service Orientation: A friendly demeanor with a genuine passion for providing outstanding service.
• Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Problem-Solving Abilities: Quick thinking and resourcefulness when addressing guest concerns or inquiries.
• Team Player Attitude: Willingness to collaborate with colleagues to ensure smooth operations.

Why join us?

This position offers an incredible opportunity to work in a charming setting that values excellence in service and employee development. As our Receptionist, you will contribute significantly to creating memorable experiences for our guests while enjoying the beauty of your surroundings.