Property Administration Supervisor

Our client is looking for an experienced Property Administrator to manage and streamline the billing and collections procedures. The selected individual will develop and maintain positive working relationships with clients, facility managers, and property operations staff. Besides managing the clerical staff, the candidate will handle a portfolio of buildings, covering all administrative tasks from lease initiation to accounts payable and cash book reconciliation. This role is highly visible and demands a skilled leader who can prioritize, plan, and oversee the clerical team.

RESPONSIBILITIES

• Oversee and streamline billing processes.
• Ensure Month-end closing of the billing group functions.
• Maintain and implement quality assurance for all processes.
• Respond and mitigate billing escalations.
• Upload tenant charges into MDA and reconcile to the accounting system.
• Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
• Ensure invoices are uploaded to third party bill systems on time and accurately.
• Observe and adhere to established processes, procedures, policies, and guidelines.
• Team building and training.
• Assist with AR related special projects as necessary.
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
• Review monthly delinquency notifications to operations team.
• Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers
• Meet defined department goals and collection metrics.
• Provide weekly / monthly detailed collection status to management.
• Property administration for own portfolio : Leasing administration, billing and receipts / refunds. Tenant collections. Tenant relations. Accounts payable / receivable (debtors and creditors) and cash book reconciliations

REQUIREMENTS

• Grade 12
• Relevant diploma in property management field advantageous
• 2-3 years in a similar role
• Property industry and utilities experience essential