Medical Field Service Technician - Pretoria, South Africa

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Medical Field Service Technician

We are currently seeking a highly skilled and motivated Medical Field Service Technician to join our team. The successful candidate will be responsible for ensuring the functionality and reliability of all Arjo equipment within hospitals and medical facilities. This role will involve extensive travel in and around the inland region and outline areas, encompassing servicing, fault finding, troubleshooting, and repairs on all Arjo supplied equipment. Efficient turnaround times and the completion of services and repairs are given high priority with a strong emphasis on quality.

Experience, Qualifications, and Skills Required:

• Minimum of Grade 12 or equivalent.
• 5 or more years of technical experience with an electrical and/or mechanical engineering background.
• Relevant tertiary qualification will be advantageous.
• Minimum of 2 years field service experience.
• Advanced computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum of 2 years’ experience in driving a company vehicle.
• Ability to work independently.
• Excellent time management skills.
• Ability in translating and reading technical schematics and diagrams.
• Must be customer service oriented.
• Must be available to work after hours on an ad hoc basis.
• Must be available to travel nationally when needed or required.
• Solid business acumen.

Duties:

• Service & repair systems to full working capacity.
• Assess, repair, service & provide reports over a wide range of equipment.
• Perform annual maintenance services on demo equipment.
• Complete quality field actions and provide reports.
• Maintain and follow warranty processors and procedures for all intended repairs.
• Fill in and complete job cards for any service repairs, warranties or labour related work.
• Schedule weekly plans and activities.
• Complete paperwork submissions and daily activity reports.
• Assist with service related queries at hospitals or customer sites.
• Communicate weekly visits and schedules to hospitals.
• Maintain & build good customer relationships.
• Build relationships with service consultants for support on service activities.
• Plan country trips to outline areas and regions to complete equipment inspections, services & repairs.
• Fill out quotations for replacement parts and keep a track record.
• Adhere to safety and quality standards on all Arjo products.
• Update & capture assessment and manage service records.
• Maintain company vehicle in good condition.
• Maintain vehicle mileage log book.
• Manage tools and testing equipment.

What We Will Offer In Return:

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why Diversity Matters to Us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

About Arjo:

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com