Direct Travel Specialist - Luxury Destination Management Company - Johannesburg

HotelJobs.co.za
Johannesburg
ZAR 200 000 - 300 000
Job description

Kendrick Recruitment is looking for a creative, independent, dynamic, enthusiastic and service-driven team player as a Direct Travel Specialist for an award winning luxury Destination Management Company in Johannesburg.

KEY OUTPUTS:

  • Calm and professional interaction with both suppliers and travel planners, telephonically and via email.
  • Creative and out of the box planning and designing of itineraries.
  • Handling reservation requests either via email or telephonic.
  • Processing of reservations from quote to finalising, including reservations, invoicing and travel documents.
  • Professional servicing of dynamic direct guests.
  • Proactive selling of company products and services ensuring the best possible safari for the guest.
  • Saturday duty and cell phone duty on a rotation basis.
  • Public holiday duty and cell phone duty on a rotation basis.
  • Working hours – shift work required (07h00 – 15h30 and 09h30 – 18h00) on a rotation basis.
  • Expanding product knowledge through attending training sessions.

KNOWLEDGE REQUIRED:

  • Good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
  • Good knowledge on FIT and Groups policies and procedures.
  • Good knowledge of Offers.
  • Communication skills and a good command of the English language.
  • Tourplan reservations system, added advantage.

SKILLS REQUIRED:

  • Time and desk management.
  • Computer aptitude.
  • Understanding of travel industry.
  • Attention to detail.
  • Elaborating in writing explanations or descriptions.
  • Exceptionally customer focused.
  • Creativeness, flexibility, high energy and patience.
  • An independent, curious and “can do it” nature.
  • Must have at least 4 years of reservation experience preferably in a tour operating environment (not hotel or car rental reservations).

This position is offering a salary based on the current earnings, qualifications and expectations of the right candidate. To apply for this stunning role please send us your CV, written reference letters as well as a recent photo of yourself.

GOOD LUCK!

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