Duty Manager

Are you an experienced hospitality professional ready to take on a key role within a dynamic, high-standard environment? We’re looking for a Duty Manager dedicated to creating memorable guest experiences, leading a motivated team, and ensuring smooth daily operations.

Key Responsibilities

1. Guest Services: Deliver exceptional guest satisfaction by supervising front-of-house operations, addressing guest inquiries and concerns, and ensuring every visitor has an enjoyable experience.
2. Staff Management: Lead, train, and inspire a team of guides, rangers, and support staff. Oversee duty assignments, monitor performance, and provide guidance to ensure seamless daily operations.
3. Daily Operations: Coordinate and oversee game drives, guided tours, and guest activities, ensuring adherence to safety standards and responsible tourism principles.
4. Resource Management: Manage resources like vehicles, equipment, and supplies to ensure operational readiness and functionality.
5. Health and Safety: Foster a safe environment for both staff and guests by enforcing and maintaining rigorous safety protocols.

Qualifications

1. Degree or diploma in Hospitality Management or a related field (preferred)
2. Proven experience in a management or supervisory role within hospitality or tourism
3. Strong knowledge of food and beverage operations
4. Effective leadership and communication skills
5. First Aid and CPR certification (advantageous)
6. Ability to thrive in a dynamic and unpredictable environment
7. Strong problem-solving skills and composure under pressure

If you're ready to make a meaningful impact and bring exceptional service to life, we invite you to apply!

Job Type: Full-time

Ability to commute/relocate:

1. Klein-Brakrivier, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

1. Diploma (Preferred)

Experience:

1. Duty Manager: 1 year (Preferred)