Dutch Support Consultant Wfh

Our client is looking for exceptional enthusiastic employees to join their team.

If you have a knack for building rapport, and enjoy exceeding targets, this may be the perfect job for you! We are looking for Dutch native speakers with relevant experience having commercial conversations (retention & up / cross sales calls) selling to Dutch telecom customers and prospects in a B2C environment.

Key Responsibilities:

1. Conduct inbound & outbound sales calls to existing customers and save them from leaving and/or sell them new products and services on top of the existing subscriptions and services they already buy from our client.
2. Communicate commercially and describe the value of products and services offered.
3. Build and maintain positive customer relationships by understanding their needs and providing tailored solutions.
4. Meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.
5. Accurately document customer interactions and sales activities in the CRM system.
6. Stay up to date on product knowledge, market trends, and sales techniques.
7. Collaborate with the sales team and management to achieve team goals and objectives.
8. Handle customer inquiries, resolve issues, and provide exceptional service.
9. Keep an updated customer database.
10. Adhere to common KPIs for your work.
11. Update client records.

Required Qualifications & Experience:

1. Fluent in Dutch language (spoken & written at C1 / C2 level), Native highly preferred.
2. Previous sales experience is preferred but not mandatory.
3. Excellent communication and interpersonal skills.
4. Strong negotiation and persuasion abilities.
5. Results-driven and target-oriented mindset.
6. Self-motivated, energetic, and confident.
7. Ability to work in a fast-paced and dynamic environment.
8. Ability to approach problems logically.
9. Patient and friendly personality.
10. Team player.
11. Great interpersonal, communication and presentation skills.

Salary & Benefits:

R40 Basic per month with very lucrative commission and incentive structure. Monday to Friday (9am to 6pm). Comprehensive health, dental, and vision insurance. Fully Work From Home. Professional development opportunities and tuition reimbursement. Collaborative and inclusive work environment.