Distribution Operations Administrator

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans.

1. Operational execution

Perform operational duties relating to one of the following areas:

1.1 In case of Group Business and Individual Life

• Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
• Convert group schemes to individual policies and respond to queries related to the conversion.
• Set new up for Group Benefit policies.
• Generate and issue policy document packs and certificates.
• Split and process bulk applications.
• Execute simple changes on policy information and corrections on processing errors (Omega ErrorFixes).
• Amend commission structures and commission splits where relevant.
• Respond to queries and support on New Business applications captured across the product suite, within SLAs.
• Flag and communicate New Business System errors and issues.
• Load members on group policies (new and existing).
• Following up on outstanding requirements for new business applications.

1.2 In case of Implementation

• Follow and execute the system implementations of new schemes.
• Administer and process user access requests pertaining to new schemes.
• Address all queries relating to implementation of schemes.
• Identify and collate training requirements for operating new schemes.

1.3 In case of Distribution Ops

• Execute operational processes across the following areas:
• Onboarding
  • Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIS requirements.
• Terminations and recoveries
  • Process debt repayments.
  • Process internal and external recoveries.
  • Conduct advisor debt search via the portal.
  • Make recommendations for litigations.
  • Process write-offs for advisor / broker debt.
  • Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
  • Conduct agency compliance and fraud checks.
  • Perform administration relating to pension.
  • Complete agency balance statements.
  • Process Franchise closure processes.
• Replacements
  • Handle internal and external replacements processes as per policy replacement standard.
  • Monitor and attend to the Replacement mailboxes.
  • Adhere to SLA.
• Commissions
  • Accurate calculation of commissions, administration of loans and advances.

2. Reporting
Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports.

Qualifications

• Matric (Grade 12)
• Diploma or degree in related field will be advantageous.

Knowledge and Experience

Knowledge:

• In-depth understanding of industry standards.
• Working knowledge of products and services (advantageous).
• Knowledge of regulatory and compliance frameworks would be advantageous.
• Customer engagement principles.

Experience:

• 2 - 3 Years’ experience in an administrative capacity in an operational environment.
• 1 – 2 years’ experience in the insurance industry would be advantageous.
• Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.).

Personal Attributes

• Decision quality - Contributing independently.
• Plans and aligns - Contributing independently.
• Interpersonal savvy - Contributing independently.
• Ensures accountability - Contributing independently.

Core Competencies

• Being resilient - Contributing independently.
• Collaborates - Contributing independently.
• Cultivates innovation - Contributing independently.
• Customer focus - Contributing independently.
• Drives results - Contributing independently.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.