Director Of Solutions & Services

Summary: This role is responsible for leading expert teams to provide customized solution design & management, project delivery, and system product development.

Duties and Responsibilities:

1. Solution design & management: Lead the team of solution architects, and be one of them, to formulate system solutions for potential opportunities including proposal preparation and technical pre-sales.
2. Technical proposals: Involve high-level application and system architectural design & implementation recommendations, with the selection of appropriate vendor products and estimation of system integration resources, to support the overall bidding strategies and submission.
3. Technical pre-sales: Include technical consultancy, demo and/or proof-of-concepts to potential customers or partners to facilitate sales activities.
4. Projects delivery: Lead the team of technical managers, and be one of them, to work with the project managers and customers to conduct functional design, application & system architecture, solution development, and infrastructure deployment for global projects.
5. Post-implementation services: Function as the 2nd or 3rd level support of the deployed solutions.
6. System product development: Liaise with the product marketing team in defining eDocument issuance systems product roadmap (Data capture, Key Management to Personalization) and lead the system product development team to build/enhance the specified products in accordance with the roadmap.

Education and / or Experience: Degree holder in Computer Science, Computer Engineering or related disciplines. 15 years experience with at least 5 years in team leading roles in enterprise application design & deployment. Less experience will also be considered in secondary level. Experience in secured issuance of electronic documents like national ID, driving license and passport is highly preferred. Experience in software products design, development, and management is highly preferred. Experience in information security using electronic documents, cryptography, and PKI is highly preferred.

Language Skills: Ability to effectively communicate in the English language (and a second additional language preferably) verbally and in writing. Proficient in communication and presentation to senior management. Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills: Proficient in Application / Systems Architecture design and implementation in various systems hosting environments (on-premises / clouds). Knowledge in application development using on-premises / cloud base deployment, Openware Software, RESTful API, Kubernetes development on various operating platforms. Knowledge in Flutter, Java programming, J2EE, C++ / C#, .NET, TypeScript, NodeJS and database (PostgreSQL, MS-SQL / Oracle / MySQL). Knowledge in infrastructure (servers, network, storage) security & sizing on various operating platforms. Knowledge in information security like smartcards, PKI, and cryptography are preferred.

Other Skills: Strong analysis, synthesis, and organizational skills. Proactive & problem-solving oriented. Proficient people & project management skills. Team player, ability to work with other departments, and build relationships with them, strong communication skills.

Work Requirements: Travel and fieldwork including extensive international travel will be required, therefore employee must possess or can acquire valid travel authorization throughout the region. Must be willing to spend a percentage of time travelling internationally.