Director of Retail

Are you a seasoned retail professional with a passion for premium products? Our international premium confectionary Client is seeking a Director of Retail to lead their retail division and elevate their brand's presence in South Africa.

This is not a wholesale retail position. We are seeking a hands-on candidate with strong experience in traditional retail, deep knowledge of the South African market, and exposure to international head office operations. The ideal candidate is a well-rounded, grounded leader who leads by example, uplifts their team, and drives growth.

Key Responsibilities

As the Director of Retail, you will play a critical role in the company, taking full ownership of the retail division. Your responsibilities include, but are not limited to:

• Strategic Leadership:
• Develop and implement short- and long-term retail strategies to drive sales and growth.
• Provide leadership, coaching, and development to the retail team, fostering a culture of excellence.
• Analyze market trends to make informed decisions about product selection, pricing, and advertising.
• Take full ownership of the retail department’s P&L, budgeting, forecasting, and planning.
• Monitor financial performance, ensuring targets are met, and proactively improve profitability.
• Operational Excellence:
• Develop and implement operational policies and procedures to optimize efficiency.
• Ensure proper inventory and stock management, including forecasting, replenishment, and merchandising.
• Oversee store operations to maximize customer satisfaction and achieve company objectives.
• Customer-Centric Focus:
• Continuously improve customer service to enhance customer satisfaction and loyalty.
• Develop and execute sales strategies to increase revenue and profit margins.

Also responsible for D2C (E-Shop) and pure players and marketing responsibility by way of packaging, campaigns, etc.

Candidate Profile

• Proven experience in traditional retail management, preferably in premium or FMCG sectors.
• Strong understanding of the South African retail landscape.
• Exposure to international head office operations and best practices.
• Demonstrated ability to manage P&L, budgeting, and forecasting.
• Inspirational leadership style with a hands-on approach.
• Ability to analyze market trends and make strategic decisions to drive growth.

Be part of a global brand known for quality and innovation. You’ll have the opportunity to make a significant impact by leading the retail division, working with a dynamic team, and shaping the future of the brand in South Africa.

As this is a crucial role in the company, relevant background checks will be completed.

Please email your CV and package requirements to marlene@servicesolutions.co.za.