Director of Operations

Remote, France

The Client

Datacenter People is partnering with a European specialist data center operator that delivers services through a campus model. Today they own and operate 22 data centers across France, Italy, Spain, Poland, and Luxembourg.

What The Job Involves

• DIMS: Respect and enforce the certification policy and be proactive in improving the Integrated Management System (IMS) with stakeholders.
• H&S: Respect and enforce health and safety rules.
• Environment: Respect and enforce environmental policies.
• Information security: Respect and enforce information security policies.
• Energy: Respect and enforce the policy of energy management.
• Hires and inducts the right team of DC Infrastructure Lead, Energy Manager, Operational Quality Manager, DC Operations Contract Manager.
• Develops people, owns training programs, manages performance, and ensures succession planning.
• Defines performance targets and implements improvement plans with France Country Director to address performance issues.
• Issues periodic operational performance reports, and ensures operational standards align with the business and industry best practices.
• Drives continuous improvement and lessons learned, manages risks within own scope.
• Manages COGS and CAPEX budgets, accountable for budget early warnings.
• Works with other teams to constantly improve the level of service rendered internally and to our customers.
• Defines the 3-year roadmap in collaboration with France Country Director and Global Data Center France Operations Director.
• Assists with special queries from other countries such as new data center launch, crisis resolution, or any other operations-related topic.

We’re Looking for Someone With

• 10+ years' experience in a similar position or in mission-critical operation, with a background in incident management and resolution.
• Bachelor's Degree in Electrical/Mechanical/Energy Engineering or equivalent experience.
• Fluent English (B2/C1).
• Experience in people management.
• Experience with complex systems.
• Experience with change management and facility management.
• Experience with incident management, incident resolution, and learning from errors.
• Agile with IT tools – knowledge of ticketing tools such as JIRA, Proxima, or Remedy.
• KPI and metrics management and analysis.
• Experience in managing people’s managers.
• Familiar with customer success management in Data Centers.
• Effective communication – emails, phone, and face to face.
• Strong work ethics and trustworthiness, capability of building a trusting relationship with peers and senior leadership.
• Strategic thinking and ability to build a multi-year vision.
• Capability of conveying strategic ideas through written documents.