Direct Travel Specialist - Luxury Destination Management Company - Johannesburg

Kendrick Recruitment is looking for a creative, independent, dynamic, enthusiastic and service-driven team player as a Direct Travel Specialist for an award winning luxury Destination Management Company in Johannesburg.

KEY OUTPUTS:

• Calm and professional interaction with both suppliers and travel planners, telephonically and via email.
• Creative and out of the box planning and designing of itineraries.
• Handling reservation requests either via email or telephonic.
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents.
• Professional servicing of dynamic direct guests.
• Proactive selling of company products and services ensuring the best possible safari for the guest.
• Saturday duty and cell phone duty on a rotation basis.
• Public holiday duty and cell phone duty on a rotation basis.
• Working hours – shift work required (07h00 – 15h30 and 09h30 – 18h00) on a rotation basis.
• Expanding product knowledge through attending training sessions.

KNOWLEDGE REQUIRED:

• Good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles.
• Good knowledge on FIT and Groups policies and procedures.
• Good knowledge of Offers.
• Communication skills and a good command of the English language.
• Tourplan reservations system, added advantage.

SKILLS REQUIRED:

• Time and desk management.
• Computer aptitude.
• Understanding of travel industry.
• Attention to detail.
• Elaborating in writing explanations or descriptions.
• Exceptionally customer focused.
• Creativeness, flexibility, high energy and patience.
• An independent, curious and “can do it” nature.
• Must have at least 4 years of reservation experience preferably in a tour operating environment (not hotel or car rental reservations).

This position is offering a salary based on the current earnings, qualifications and expectations of the right candidate. To apply for this stunning role please send us your CV, written reference letters as well as a recent photo of yourself.

GOOD LUCK!