Digital Workplace Technical Specialist

About the job Digital Workplace Technical Specialist

Contract position

• Scripting Knowledge (Able to look at a script and understand the technical deployment detail)
• Power BI (Analysis and Reporting)
• SQL
• End user experience (Needs to deal with end user if troubleshooting leads to device level)

Responsibilities:

• Ensure that the latest version (and only latest version) of Productivo is installed on the identified employees machines
• Work with Productivo and global teams to check upgrade schedules and ensure it's executed for Africa
• Track duplicate versions of Productivo and reduce % of duplicate installs
• Track old versions of Productivo and reduce % of old installs
• Manage the list of employees that we can capture data from (the list of employees that received comms)
• Investigate and resolve issues with the Productivo application (wrong/duplicate version etc)
• Track and manage that identified employees are sending their data to BrewDat
• Report of data quality (e.g. % employees sending data in last 7/14/30/X days, % missing days, investigation status, etc.)
• Spot checks on data quality (hours worked, in/out of office, etc.)
• Investigate people not sending data and resolve (and track investigation status daily)
• Prototype and test new technologies (e.g. mobile tracking, MS Viva, etc.)
• Work with the Global COE Team to resolve issues at device level
• Creating and modifying PowerBI reporting
• Form part of daily scrums on progress indicators