Development Team Leader

About the Role

The Company is looking for an experienced Development Team Leader to guide a team of software developers in creating and maintaining integrations between customer applications and cutting-edge Cloud Contact Centre technologies.

This hybrid role combines technical expertise with leadership, fostering innovation, collaboration, and high-quality solutions to meet customer needs. This role is ideal for a hands-on leader passionate about delivering exceptional software solutions while mentoring a team to achieve their full potential.

Key Responsibilities

1. Leadership and Team Management
   • Lead, mentor, and inspire a team of developers, aligning their efforts with project and company goals.
   • Delegate tasks, set expectations, and ensure timely delivery of high-quality software.
   • Facilitate skill development through code reviews, training sessions, and constructive feedback.
2. Technical Development
   • Design, develop, and test robust software integrations using modern frameworks and technologies.
   • Analyze and improve existing systems to enhance efficiency and functionality.
   • Solve complex technical challenges and provide 3rd-line support for escalated issues.
3. Innovation and Continuous Improvement
   • Research and implement emerging technologies, including AI and machine learning, to improve software performance.
   • Drive process improvements by integrating development best practices and automation.
4. Communication and Collaboration
   • Act as the primary technical liaison between the development team and stakeholders.
   • Document technical specifications and system designs for internal and external use.
   • Foster seamless communication within the team and across departments to align goals and expectations.

Required Qualifications and Skills

1. Technical Expertise
   • Diploma / Degree in Information Technology or a related field.
   • Extensive full-stack development experience, covering both front-end and back-end technologies.
   • Expertise in system integrations and API development, with at least 3 years of experience in: PHP, Java, and object-oriented programming principles.
   • Caching techniques and frameworks.
   • Developing and managing SOAP, WSDL, and RESTful Web Services.
   • Experience in building and deploying AI / machine learning models or integrating AI into existing systems.
   • Proficiency in SQL and database management (e.g., MySQL, PostgreSQL).
   • Hands-on experience with: C# frameworks, JavaScript frameworks (e.g., React, Angular, jQuery), Backend frameworks like Node.js.
   • Knowledge of cloud platforms (AWS, Azure, or Google Cloud).
2. Preferred Skills
   • Familiarity with Contact Centre technologies (e.g., IP PBX, Genesys, Asterisk).
   • Experience with AI frameworks, including NLP tools or other AI-driven applications.