Developer (Security, Systems Analyst)

Santam Technology Services (STS) has a career opportunity for a senior role of IT Systems Analyst in the Santam Technology Services (STS) department based in the Western Cape or Gauteng.

KEY RESPONSIBILITIES

Analysing current IT systems and processes:

• Analyse and assess key measures (KPI/KPA) within the organization's IT systems.
• Conduct system audits and performance evaluations.
• Map out existing workflows and data flows.
• Identify bottlenecks and inefficiencies in current systems.
• Assess hardware and software capabilities.

Identifying areas for improvement and optimization:

• Ensure the proper configuration and maintenance of technologies to maximize effectiveness.
• Propose solutions to enhance system efficiency.
• Recommend upgrades or replacements for outdated technologies.
• Suggest process improvements to streamline operations.
• Analyse cost-benefit ratios for potential improvements.

Gathering and documenting user requirements:

• Conduct interviews with stakeholders and end-users.
• Facilitate workshops to capture business needs.
• Create detailed requirement specifications.
• Prioritize requirements based on business impact and feasibility.

Designing and implementing new systems:

• Develop system architecture and design documents.
• Create flowcharts and diagrams to illustrate system design.
• Collaborate with developers to ensure proper implementation.
• Oversee system testing and quality assurance processes.

Conducting feasibility studies for IT projects:

• Evaluate technical feasibility of proposed solutions.
• Assess financial viability and return on investment.
• Analyze potential risks and mitigation strategies.
• Prepare reports and presentations for management decision-making.

Collaborating with developers, engineers, and other IT staff:

• Participate in cross-functional team meetings.
• Communicate technical requirements to development teams.
• Coordinate with network administrators on infrastructure needs.
• Liaise between IT department and other business units.

Providing technical support and troubleshooting:

• Respond to user-reported issues and system errors.
• Diagnose complex technical problems.
• Develop and implement solutions or workarounds.
• Escalate issues to appropriate teams when necessary.

Creating and maintaining system documentation:

• Write user manuals and standard operating procedures.
• Develop and update technical specifications.
• Maintain system diagrams and architectural documentation.
• Create and manage knowledge base articles.

Ensuring data integrity and security:

• Implement data validation and quality control measures.
• Collaborate with security teams to enforce data protection policies.
• Conduct regular security audits of systems.
• Ensure compliance with data privacy regulations.

Conducting user training on new systems or features:

• Develop training materials and user guides.
• Deliver hands-on training sessions to end-users.
• Create e-learning modules for self-paced training.
• Gather feedback to improve training effectiveness.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
• Relevant industry certifications such as ITIL, PMP, CISSP, or CISM are highly valuable.
• 3-5 years of experience as an IT systems analyst or in a similar role.
• Development background with some experience in information security is preferred.
• Experience with requirements gathering, system design, and implementation.

COMPETENCIES

• Building and maintaining relationships.
• Teamwork and ability to function independently.
• Facilitation Skills.
• Adaptability.
• Attention to detail.
• Planning, organising, dissection and analysis.
• Ability to work independently.
• Interpersonal savvy.
• Decision quality.
• Plans and aligns.
• Optimises work processes.
• Being resilient.
• Collaborates.
• Cultivates innovation.
• Customer focus.
• Drives results.
• Curiosity and Open-Mindedness.

ADDITIONAL COMPETENCIES AND SKILLS

• Honesty, integrity, and respect.
• Positive, enthusiastic, can-do attitude.
• Ability to co-operate and thrive both within an independent and team environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.

ABOUT THE COMPANY

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.