Demand Operations Lead

JOB TITLE:

Demand Operations Lead

LOCATION:

Remote / Hybrid - Cape Town would be preferable

ABOUT HYPERCLEAR TECHNOLOGIES:

Hyperclear Technologies is a division of Hyperclear Global Investments, a technology investment holding company headquartered in Mauritius with regional offices in South Africa, Uruguay, and the United Kingdom.

At Hyperclear Technologies, our portfolio of industry-leading technology companies provides clients with a complementary suite of products and services to increase performance through optimisation. We operate at the forefront of innovation, offering solutions that span cyber security, cloud infrastructure, business intelligence, robotic and business process automation, credit analytics, and more.

Why Join Us?

Joining Hyperclear Technologies gives you the unique opportunity to work across a range of exciting and diverse brands in the technology space, including:

• Cyberlogic: A managed solutions provider specialising in cyber security, cloud, infrastructure, and business intelligence.
• Flokzu: A no-code business process management platform that allows users to automate complex business processes with a simple drag-and-drop interface, serving customers in 70 countries worldwide.
• Cogent: A tech company operating under the banner of hyper-automation is recognised as the only pure-play hyper-automation company in the EMEA region. Cogent partners with Blue Prism, a leader in Connected Robotic Process Automation.
• Principa: A consulting and analytics business with innovative financial services products designed to foster financial inclusion and access to credit in emerging markets through custom-built decisioning technology.
• Kaleidoscope: A boutique organisational design consultancy that equips companies to tackle the challenges of the modern workplace, focusing on new ways of working in a digital era.

Hyperclear Technologies provides a dynamic, forward-thinking environment where you can broaden your horizons and engage with cutting-edge technologies and leading industry thinkers. Our team members are integral to enabling our vision of unlocking human potential through technology, making a tangible impact on businesses and communities worldwide.

By joining Hyperclear Technologies, you are not just joining a company; you are becoming a key player in a growing stable of brands dedicated to innovation, excellence, and making a difference.

PURPOSE OF POSITION:

The Demand Operations Lead's purpose is to support the Demand Team by managing the processes, tools, and technologies that are used resulting in a more productive and efficient team. This is primarily an operational role, and the Demand Operations Lead is required to utilise his/her knowledge and understanding of overall business and commerce to support the execution of Hyperclear Tech business strategy through the Sales functions, including:

• Initiate and draft commercial contracts in line with Company standards.
• Support SMEs with proposal documentation.
• Identify, mitigate, manage and report potential and existing commercial risks.
• Report contracted sales revenue.
• Communicate, negotiate and engage with internal and/or external stakeholders.
• Maintain overall responsibility for systems, processes, procedures, material and administration relevant to the support function and continuously work to improve these items.

This person will need to have excellent project management and interpersonal skills. Experience in working with data and CRM platforms will be an advantage.

KEY RESPONSIBILITIES:

Commercial Coordination:

• Coordination of commercial process and critical thinking provided to:
• Driving out RFP submissions.
• Delivering outcomes through others and holding them accountable.
• Support SMEs with proposal drafts by providing appropriate templates/pricing and commercial information.
• Manage the origination of contracts based on proposals, recommending action to manage potential risks that come from contract type and content.
• Support rates negotiations, project pricing, profitability analysis and add financial structure and context to sales process.
• Ensuring process controls are adhered to (approvals, reviews, mandates, etc.) from Lead to Project.

Sales Funnel:

• Responsible for making sure opportunities are moving through the Hyperclear Tech sales funnel smoothly.
• The individual in this role should be tracking conversion rates through each stage of the funnel, analysing pertinent data so they can make sound recommendations for how to improve the funnel’s performance.
• Essential that this individual can identify blockers and recommend solutions to improve the process.
• Streamlining and optimising the sales process:
• This individual will be responsible for periodically reviewing the sales processes to ensure they are fit for purpose and can scale as the business grows.
• They will be responsible for proposing and implementing changes to improve efficiencies.

Manage sales tools and technologies:

• The Sales Operations Lead will be responsible for managing existing sales tools and for the sourcing, selection and implementation of sales automation tools as and when needed.
• They will ensure the demand team has the tools they need to succeed by periodically evaluating usage and capability of the tools.

Data Management:

• Responsible for the management of contact lists, ensure that CRM data is up to date, regularly audit data for consistency, setup automations, and manage custom fields and data for the team.

Sales Forecasting:

• Manage input into CRM and ensure systems are up to date with the latest information that is needed for accurate forecasting.
• Responsible for forecasting and data analysis that provides valuable insight into the team’s performance.

Sales Mandate:

• Manage the sales mandate process, hold team accountable to requirements and ensure the mandates are well understood.

Standards and Documentation:

• In conjunction with the Head of Demand set up standards and supporting documentation to support overall understanding of what is required by the team thus reducing confusion and increasing speed of adoption of new processes and standards.

Knowledge Management:

• Management of how information is created, collected, stored and accessed for sales in terms of artefacts, RFP supporting documentation, contract templates, case studies, infographics, etc.

KEY REQUIREMENTS:

Education/Qualifications:

• Matric and relevant e.g. tertiary education (B.Com)

Experience:

• At least 5+ years of experience ideally in IT or Consulting space.
• Requires substantial commercial acumen.
• Process and operation management are key to this role.

Behavioural Competencies / Skills:

• Deciding and initiating action
• Presenting and communicating information
• Adhering to principles and values
• Working with people
• Writing and reporting
• Following instructions and procedures
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Relating and networking
• Learning and researching
• Creating and innovating

Technical Competencies / Skills:

• Applying expertise and technology
• Analysing
• Planning and organizing
• Delivering results and meeting client expectations
• Achieving work goals and objectives

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.