Debt Collector

Trafalgar is the leading property rental agency across South Africa, letting and managing residential properties across all major metropolitan areas. Trafalgar offers full-service sectional title and homeowners association (“HOA”) property management services across South Africa, with a strong focus on accurate budgeting, detailed financial management reporting, and governance excellence.

As an ongoing recruitment effort, Trafalgar Group is looking for a driven, dynamic, and proactive candidate with a passion for the property industry to join our team as a Sectional Title Debt Collector. The candidate must have excellent communication skills, possess great attention to detail, and work well under pressure.

The primary focus of the debt collector is to effectively collect outstanding levies, applying the defined debt collection procedures in a thorough and consistent manner.

Duties and Responsibilities

• Collection of outstanding levies through various methods of communication including but not limited to telephonic contact, sending of letters, and handing over to attorneys for legal collection.
• Administrative tasks including but not limited to the reconciliation of accounts, allocation of payments, addressing client queries, preparation of documentation, and debt collection recoveries.
• Attending meetings with managers to review debt collection.

Key Performance Indicators:

• Collecting in excess of 100% of the monthly charges raised.
• Email and SMS rejections reported must be attended to monthly on your portfolio and should steadily decrease.
• Debtor account flagging must be maintained throughout the month (zero gaps on arrear units).
• Meeting daily and monthly call targets for both incoming and outgoing calls in line with your budget.
• Increasing payment plans and debit orders, month on month.
• Zero monthly exceptions of notes not added to arrear levy accounts (e.g., all debtors contacted on a monthly basis with a notepad entry recorded).
• Match or exceed the monthly agent fee budget for all charges.
• Dealing with walk-in clients.

Minimum Qualification Required:

• National Senior Certificate (Matric Certificate).
• Literate and Bilingual.
• At least three years of experience in a debt collection environment (not a call centre).
• Basic knowledge of accounting.
• Two years’ experience in the legal environment as a collection clerk or paralegal.
• Microsoft Office intermediate skill level.
• Effective communication skills.

Thank you for reviewing the application; kindly apply using the online facility.