Debt Collection Agent – Constantia Kloof

Debt Collection Agent – Constantia Kloof

JHB West, Johannesburg – Gauteng

SARS Debt Collection Agent – R4 400p / m + Comm

Purpose

This company is appointed to the panel of the South African Revenue Services as its third-party debt collection and revenue recovery agent. This means that the company has to source new, qualified and experienced debt collection agents for its business.

Duties

1. Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS.
2. Build strategies to recover outstanding payments owed to SARS from debtors and follow through with the collection activity.
3. Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt.
4. Negotiate payment plans, payment terms, and payment deadlines.
5. Deal effectively with SARS queries, questions, complaints, and objections regarding debts owed to SARS.
6. Deal professionally, respectfully, positively, and effectively with all debtors who owe money to SARS, especially being extremely professional with belligerent debtors.
7. Conduct all of the call administration process through a system called Excalibur in strict compliance with the company’s operating standards of excellence.
8. Contact SARS debtors and establish Right Party Contact (RPC).
9. Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and the broader collections team.
10. Prepare and upload accurate debtor engagement notes within Excalibur.
11. Agents must be prepared to make a pre-determined number of debtor calls daily, prepare debtor correspondence, and ensure that all communication and correspondence is recorded/saved/logged within the Excalibur system.
12. Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS.
13. Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management.
14. Achieve the required call and debt collection rate daily, weekly, and monthly so that monthly income targets are met.
15. Adhere to, and comply with, the company’s strict code of corporate governance and compliance protocols.
16. Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act.

Experience and Knowledge

1. Grade 12 with Accounting and Mathematics (non-negotiable).
2. Afrikaans and English (bilingual) non-negotiable.
3. Clear Criminal Record and credit score.
4. Strong experience in dealing with corporate, business, consumers, and individuals.
5. Basic project management skills.
6. Experience/Exposure or worked on SAPS, Solar, and BIQ.
7. Must be willing to work overtime.
8. Must be able and willing to work under strong highly experienced leadership and management team.
9. Teamwork is a must.