DC Industrial Engineer Systems

takealot.com, a leading South African online retailer, is looking for a highly talented DC Industrial Engineer Systems to join our Supply Chain team in CPT Distribution Center.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Operations WMS & Systems Manager.

Your responsibilities will include:

System Administration and Maintenance

• Day to Day administration of Oracle WMS – user maintenance, user access, profiles, and location maintenance.
• Day to Day administration of other operational warehouse systems - user accounts, access, profiles.
• Performing routine audits of systems and operational processes.
• Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.

Technical Support and Troubleshooting

• Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
• Analyzing system logs, identifying and reporting potential issues with all operational systems.
• Troubleshooting and recording of reported system problems.
• Assisting in troubleshooting WCS & escalating to stakeholders.
• Responsible for onsite WMS queries and technical support.
• Answering technical queries and assisting users.
• Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
• Ensure Quality Assurance (QA) on testing and validation.
• Quality Control (QC) support for Integration of Dimensions operational assistance.
• Responsible for testing and roll-out of proposed new functionalities, as well as assisting with systems upgrades/enhancements.
• Responsible for all technical WMS understanding & internal DC processes.

Systems Analysis and Process Design

• Identifying and analyzing current system issues or requirements.
• Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes.
• Developing diagrams that represent the interactions between users and systems.
• Crafting user stories to capture the system requirements in a user-centric manner.
• Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations.
• Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems.
• Responsible for running with projects at each stage of the project lifecycle: initiation, planning, execution, monitoring and controlling, and closure/retrospective.
• Performing time and motion studies.

Reporting, Analytics, and Documentation

• Development of reporting and dashboards from WMS reporting tool / Other Analytical tools for OPS management teams/other business units.
• Development custom/ ad-hoc reports tailored to specific operational needs or management requests.
• Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
• Arranging data in an understandable manner to assist operations with reports/dashboards.
• Validation of operational data for other analyst teams/business units.

Communication and Collaboration

• Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
• Liaise with operational systems and service providers with management.
• Reporting on and analysis of issue trends with WMS Vendor.
• Liaison with IT & ensuring that the network infrastructure is up and running.
• Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
• Assist En-log team to apply all system upgrades & system errors.
• Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.

Training, Development and Continuous Improvement

• Responsible for maintenance of technical training schedules in support of operational SOP’s.
• Responsible to align full operational flow across all departments with system processes.
• Assist operations with good system practice & change management.
• Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports.
• Auditing of DC processes to ensure that the correct procedures are being followed / if any intervention is needed.

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated.
• Attention to detail.
• Excellent communication skills, both written and spoken.
• Previous experience in mini project management.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Critical and Systems thinking.
• Passionate about change and improvement.

Qualifications:

• Minimum 3 years relevant experience within WMS Systems Optimisation / Reporting / Analysis.
• Previous experience with WMS systems such as Logfire (Oracle), Manhattan, Red Prairie, SAP, Highjump or similar.
• Information Systems, Industrial Engineering, BCom Logistics or similar degree preferred.
• High level of proficiency with MS Office packages.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful.
• is an expert at doing, who can not only design but also execute.
• is analytical, able to use data to make decisions.
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours).
• is passionate about the potential of e-commerce and delivering a world-class customer experience.
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
• is business SMART. Able to think about problems from a business perspective using technical and product input.
• is curious and challenges the status quo.
• is innovative and enjoys iteration.
• is collaborative.
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING.

If you meet the above you are an Extraordinary Mind so come and join us!

I acknowledge that if I have a personal information access request or a deletion request in terms of the Protection of Personal Information Act, that request can be sent to hr@takealot.com.

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.