Data Centre Co-ordinator

Teraco Data Environments

2024/08/16 Western Cape

Job Reference Number: DCCWC0424

Department: Infrastructure Management

Business Unit:
Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

PURPOSE OF THE ROLE: The Data Centre Co-ordinator is responsible for the efficient maintenance, installation, decommissioning and coordination of all Interconnect Cabling, Power Distribution Units installations, Remote Hands and Smart Hands support within the Data Centre. The Data Centre Co-ordinator is responsible for all Ad-Hoc client support requirements.

Job Description:
OBJECTIVES MAIN FUNCTIONS OF THE JOB:

1. Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times.
2. Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc.
3. Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP’s, etc.
4. Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
5. Executing Remote Hands requests on behalf of clients, where the requirement will be to reboot servers, patching, labelling, auditing and Tape / Media swaps.
6. Knowledge with working in the Wireless and PTP space. This will include the use of doing media conversion from fibre to copper and vice versa.
7. Comply to working methods ensuring all SLA and MSA’s are achieved.
8. Maintaining good working methods to ensure uptime of 99.99% of data cabling infrastructure.
9. Run all scheduled jobs as instructed by the Infrastructure Supervisor / Data Centre Manager.
10. Conduct administrative tasks to ensure efficient and organized data centre systems.
11. Ensure work operations are carried out in an efficient and timely manner.
12. Where necessary liaise with other support staff to ensure uptime maximization and delivery of high-quality services.

1. Maintain compliance in accordance to all relative policies and procedures.
2. Meet agreed inter-departmental OLA (Operational Level Agreement).
3. H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice.

1. Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved.
2. Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines.

1. Good technical abilities.
2. Effective communication skills, active listener – ability to understand requirements.
3. Proactive problem solver, perform rapid and accurate assessments.
4. Ability to work independently, as well as being a positive team player.
5. Self-motivated.
6. Conducts self professionally, exhibits elevated levels of tolerance and patience.
7. Responsible for continued learning and self-development.
8. Quick response to potentially critical situations.
9. Trouble shoot systems and components to identify root causes of failures.
10. Implement corrective actions promptly to mitigate the negative effects of system changes.
11. Good Microsoft Office skills.

1. Minimum 3 years relevant cabling experience required.
2. 5 years preferable.
3. Good knowledge on Data Centre Environments preferable.
4. Networking experience advantageous.
5. Cabling and or Product certification required.