Customer Support Specialist (Phone)

Fully Remote

ONLY ENGLISH RESUMES WILL BE CONSIDERED

PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL)

START DATE: ASAP

About the Role:

We are looking for a High-Volume Recruiter with experience in the BPO industry to help us scale our customer support team across LATAM. This role is focused on screening, organizing, and nurturing a pipeline of 100-200 candidates, ensuring a smooth and efficient hiring process.

Responsibilities:

• Quickly respond to high-volume inbound customer requests via phone.
• Resolve customer issues, questions, or concerns promptly and with empathy.
• Build positive and long-lasting relationships with customers.
• Document customer interactions and follow up to ensure resolution.
• Escalate complex issues to the appropriate team when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Stay up-to-date on product knowledge and company policies to provide accurate information.

Requirements:

• English proficiency at a C1-C2 level.
• At least 2 years of experience as a Customer Support Specialist or in a similar role.
• College degree in communication, marketing, languages, or similar (preferred).
• A stable internet connection and a dedicated, quiet office space.
• Customer-obsessed with a track record of going above and beyond for the customer.
• Impeccable attention to detail and strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume environment.
• Experience in the BPO industry (preferred).

Additional Information:

• Working Hours: Monday to Friday, 9 AM - 5 PM (US time-zone to be determined).
• Full-Time: 40 hours per week.

We Offer:

• 100% remote role!
• Compensation in USD.
• Grow along a top US company and shape its future.
• Type of employment: Full-time employment contract.

Apply Today!