Customer Support Specialist

Are you ready to join a dynamic team where every day presents an opportunity to make a real impact? We are looking for a Customer Support Specialist to be the vital connection between our Head Office and our brand ambassadors. This is more than just a support role—it's an exciting opportunity to be at the heart of operations, helping our boutiques thrive and ensuring an exceptional customer experience across our network.

What You'll Do:

• Act as the main touchpoint between our brand ambassadors and head office, providing them with essential support to resolve queries efficiently.
• Manage invoicing and order processing, ensuring accuracy and smooth transactions.
• Collaborate with our boutiques to offer guidance on product information, pricing, and availability.
• Assist with sales support, ensuring our boutiques have everything they need to meet customer expectations.
• Proactively work with internal teams to solve any operational challenges that boutiques face.

What We’re Looking For:

• Exceptional communication skills—you'll be working with a variety of teams and personalities.
• Strong problem-solving abilities—able to think on your feet and find solutions quickly.
• An eye for detail, particularly with invoicing and order processing.
• A team player who enjoys working in a fast-paced, collaborative environment.
• Prior experience in customer service or administration is a plus!

Why This Role is Exciting:

You’ll be the go-to person for our boutiques, directly contributing to their success by making sure operations run smoothly. Each day will bring new challenges and opportunities to grow, making this role an exciting entry into the heart of our business.

Join us at our Craighall head office, where you’ll be part of a vibrant, supportive team, working to create seamless experiences for our boutiques and clients alike!

If you’re passionate about delivering top-notch service and want to be part of something bigger, apply today!