Customer Support Representative - PLCPC003

Job Position: Customer Support Representative
Location: Remote (PST Timezone)
Salary Range: Up to 1200 USD

Job Description:
We are seeking an experienced Customer Support Representative with a background in BPO or customer service environments to join our remote team. In this role, you'll handle a wide range of customer interactions, from inquiries to issue resolution, and maintain detailed records to ensure customer satisfaction. Your proactive approach and problem-solving skills will be essential in providing outstanding support and enhancing customer experiences.

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat, ensuring a professional and friendly tone.
2. Troubleshoot product and service issues, escalating complex cases when necessary.
3. Document customer interactions accurately and follow up to ensure issue resolution.
4. Collaborate with internal teams, including field technicians, to address and resolve customer concerns.
5. Assist with administrative tasks, data entry, and CRM updates as required.
6. Participate in ongoing training sessions to keep up-to-date with product knowledge and best practices.
7. Provide valuable feedback on common customer issues to help improve processes and product offerings.

Qualifications:

1. Education: High school diploma or equivalent; bachelor's degree is a plus.
2. Experience: Minimum of 2 years in customer service or support, preferably in a BPO setting.
3. Technical Skills: Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP).
4. Soft Skills: Strong verbal and written communication, empathy, patience, and effective time management.
5. Flexibility: Ability to work in a fast-paced environment with a flexible schedule, including evenings and weekends as needed.
6. Nice-to-Haves:
7. Experience with Google Workspace and familiarity with Slack.
8. Technical support experience or knowledge related to our industry and products.
9. Bilingual proficiency.

Application Requirements: Please submit your resume and an introductory video in English to ensure prompt processing.