Customer Support Officer

Ensure that research reports are compliant with the Restitution Act.

Provide timeous feedback to restitution coordinators on the quality of the research reports.

Capacitate research coordinators in the drafting of research reports.

Ensure that correct and appropriate annexures are attached to reports.

STAKEHOLDER ENGAGEMENT

Draft legal opinions.

Draft section (11) notices.

Draft section 11 or section 11 a (4) notices and/or dismissal letters.

Draft referral notices and memoranda in terms of section.

MANAGE DISMISSAL PROCESSES

Prepare dismissal memoranda for the RLCC.

Serve first letters to claimants.

Compile representations by claimants to RLCC.

Serve second letters to claimants.

Report to the Research Manager.

Compile project plans.

Compile weekly, monthly, quarterly, and annual reports.

REQUIREMENTS

An appropriate graduate/post-graduate law qualification as recognized by SAQA (NQF Level 8).

Admission as an advocate or attorney in the High Court of South Africa will be an added advantage, along with a minimum of 3 years post-graduate experience in the legal profession.

EXPERIENCE AND PERSONAL QUALITIES

Proven understanding of project management systems.

Understanding of land data such as cadastral data, property descriptions, deeds information, and the ability to read maps.

Knowledge of M&E and statistical analysis.

Excellent understanding of data administration and management functions (collection, analysis, distribution, etc.).

Excellent proficiency in MS Office (Excel, Access, Word, etc.).

Excellent communication and collaboration skills.

Presentation skills, including the development of material and delivery of content.

People management skills to obtain the necessary inputs and effectively communicate the outcomes in a constructive manner.

An analytical mindset with problem-solving skills.

Understanding of the Restitution of Land Rights Act No. 22 of 1994.

Ability to properly interpret the law as anticipated by restitution.

Understanding and knowledge of the Constitution of South Africa 1996.

The successful candidate must have a clear understanding of the legislative mandate of commissions, relevant government policies, and legislation impacting the commission and its relationship with the department, provincial government, and other stakeholders.