Customer Support and Sales Adviser

Job Overview:

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if your answer is yes, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers' issues being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills.
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you are able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client.

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent.
• Outbound/Inward sales experience (local / international).
• Minimum 12 months sales + 12 months customer service.
• Recent 1-year unbroken tenure.
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication.
• Soft Skills.
• Sales Ability (comfortable with handling objections, building rapport, needs analysis).
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity.
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

What else to expect?

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

• Medical Insurance.
• Group Life Cover.
• Attendance Bonus - Up to R1750.
• KPI Bonus.
• Free Breakfast Monday.

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine.
• Dynamic, passionate and determined.
• Friendly, compassionate and cooperative.

"It's not just about what we do, but the way we do it. And it's our values that make us special."