Customer Support Administrative Assistant

xneelo is a web hosting company of approximately 350 people, spread across teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine, India and Malta. We see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission.

We are looking for Customer Support Administrative Assistants to support the Customer Support team by performing various administrative tasks.

The role reports to the Customer Service Manager(s) at our head office in Durbanville.

The environment is fast-paced, dynamic and offers a rewarding opportunity to someone starting their career.

What you’ll do:

• Render general administrative services to the different customer support teams.

• Execute work-flow based repetitive tasks.

• Ad-hoc tasks as needs are identified.

• Support the SLC with ad-hoc tasks promoting our SLA.

Who you are:

• A proactive problem-solver with a focus on process improvement and thinking outside the box.

• Accurate and detail-oriented in all aspects of work.

• Strong time management skills with the ability to multitask and switch between tasks effectively.

• Flexible and adaptable to changes in the role, systems, and people you work with.

• A positive team player who works well independently and in collaboration with others.

• Receptive to feedback, demonstrating a willingness to learn and grow.

• Possess a strong work ethic, with meticulous focus and discipline.

• Driven to get things done with a natural sense of urgency.

• Passionate about the value of customer service and committed to demonstrating its importance to the business.

Qualifications and experience:

• A matric pass or equivalent is essential.

• Computer literacy.

• Above average typing speed.

• Previous administrative experience is beneficial.

Salary bracket: R9500 - R12 000