Customer Success Manager - Healthcare Industry

Customer Success Manager - Healthcare Industry

Apply locations South Africa - Johannesburg South Africa - Durban South Africa - Cape Town South Africa - Gqeberha (P.E) time type Full time posted on Posted Today job requisition id R88208

Join us in shaping a more just world.

About Us

Elsevier, a part of RELX, is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About the Role:

Elsevier Clinical Solutions is a technology & information solutions business focuses on helping physicians, nurses, and other health care professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement and Precision Medicine, in order to improve professional practice, reduce care variability, and engage patients, optimizing care delivery, patient experience, and financial outcomes.

The successful candidate will join the Elsevier Clinical Solutions Customer Success EMEA team, helping our customers get the most value out of their subscriptions.

Responsibilities:

1. Leverage relationships with key stakeholders within accounts to support renewals efforts.
2. Introduce key stakeholders to the (Renewals) Account Managers for wider sales conversations.
3. Build and nurture relationships across accounts to solidify our partnership and commitment to the customer.
4. Participate in regional events developed to enhance visibility of Elsevier and more broadly increase Elsevier’s thought leadership profile.
5. Develop joint plans for strategic customer success.
6. Investigate and understand customers' needs and preferences to develop a customized success strategy.
7. Identify account-specific key metrics to track progress and adjust success plans as needed to deliver results.
8. Support New Sales trials with training and lead generating activities on a punctual basis.

Requirements:

1. Curious about everything, willing to ask questions and challenge the status quo to provide better customer and business outcomes.
2. Able to take initiatives, to work on your own as well as part of a team and be able to work with minimal supervision managing multiple deadlines.
3. +5 years of client facing experience, ideally in a Customer Success or Account Manager position.
4. Experience in the Healthcare industry in South Africa is a plus.
5. Able to communicate with and influence stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organization.
6. Excellent problem-solving skills and ability to exercise initiatives.
7. Excellent communication skills with a positive/’can do’ attitude and a passion for delivering exceptional customer service.
8. Ability to travel both nationally and internationally.

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.

Working with Us

Elsevier is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy, and study leave

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.