Customer Success Manager / Account Manager (Food / Restaurant) (6-Month Contract)

One of our international online food platform clients is looking for experienced, innovative, and driven Account Managers from the Food / Restaurant industry to join them on a 6-month contract as a Customer Success Manager.

Qualifications and Experience:

1. Matric
2. No less than 4 years' relevant experience as an Account Manager
3. Must have own reliable vehicle and valid driver's license
4. Proven track record of portfolio growth - reference checks will be conducted upfront
5. Proficient with Google Sheets and PowerBI

Key Skills:

1. Excellent English communication
2. Stakeholder management
3. Client relationship management
4. Self-driven
5. Target driven
6. Critical thinking
7. Problem solving
8. Analytical
9. Attention to detail
10. Customer service
11. Deadline driven
12. Organised

Key Performance Areas:

1. Successfully manage a portfolio of Enterprise restaurant partners - 30 groups at max
2. Drive revenue growth
3. Drive high level of customer service (Resolving customer queries in the shortest time possible)
4. Customer retention
5. Keep abreast of industry trends
6. Analyse data and use the data to make informed decisions (Build models)
7. Drive initiatives
8. Stakeholder engagement - restaurant partners, team, product support, account managers, marketing, operations, legal, finance