Customer Success Director BPO-04056
Customer Success Director – Account Management CX – Cape Town SA
TTEC, the customer experience organization that powers the world's greatest brands, is hiring an experienced Customer Success Director, part of our EMEA Account Management Team. You will join the mission of transforming customer experience and bringing humanity to business. This position will be driving the execution of services within our “Engage” (Contact Center) suite of capabilities to enterprise-market clients across EMEA.
TTEC is a leading global customer experience technology and services company focused on designing, implementing and delivering transformative customer experiences for many of the world's most iconic and disruptive brands. The Company provides outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, which operates customer acquisition, care, fraud prevention and detection, and content moderation services. Experience in this domain is key to consideration.
What you’ll be doing:
The Customer Success Director is responsible for developing and executing the agreed-upon client strategic priorities and developing all future opportunities. This includes a complete understanding of the strategic account, client verticals and the industry, the identification of key executive decision makers, the establishment of strong relationships with each and the identification and development of opportunities across the TTEC portfolio. You will maintain client relationships and recommend and implement programs/processes to support client needs.
You will be responsible for:
Experience you’ll need:
What You Can Expect:
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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Operations / Business Support
Cape Town
Cape Town