Customer Success Consultant

6 days ago Be among the first 25 applicants

Customer Success Consultant (POS25116)

Based: Somerset West

Salary: R pm - R pm (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
• Excel proficiency intermediate
• Customer service/support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that are in training
• Work directly with clients to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system
• Assist with preparing data and uploading it onto the system for new customers

Closing Date: 10 May 2025
To apply for this position: Send MS Word format CV and use POS25116 – Customer Success Consultant in the subject line.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail